Other Services

Mobile Number Portability

How to change to WE network?
- Bring your personal identification and verify the data in the nearest WE store
- National ID must be valid and not damaged
- You may receive your unpaid bills of your previous operator/s within your first 60 days of subscription with WE
- Confirm the transfer request when the phone call is received
- Terminate all financial receivables in the donor mobile company before transferring

What are the service fees?
- MNP service for free and customer get the new Sim card for free from WE stores.

How long does it take to fulfill the porting in?
- 24 working hours for the activation after approval from the other operator to transfer.

Can the application be rejected by the other company? What should I do if that happens?
- Yes, the application could be rejected and you should submit complaint to 155 from the same number if the reason is not valid.

Can I port in more than one line at the same time?
- No, you can’t port in more than one line at the same time.

What are the terms and conditions?
- You can’t revert to another operator before 4 months of service at the new operator
- You must ensure that all your data is complete and correct before making the porting in request.
- You can’t port out of WE network before 4 months
- Any port in request may be canceled within maximum 24 working hours from the application submission time, and the request cannot be cancelled if line is activated.
- No remaining balance, features or services will be transferred to you from the mobile network company you wish to transfer from

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